Naiquan Privacy Policy

Effective Date: June 2019
Last Updated: April 2025

This Privacy Policy explains how Naiquan (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you use our website, purchase our products, or engage with our services.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

1. Who We Are

Naiquan is a UK-based wellness company offering holistic services including personal training, life coaching, nutrition consultations, juice cleanses, ginger shots, sensitivity testing, and 360° wellness programmes.

2. What Information We Collect

We may collect the following categories of personal data:

  • Contact details: Name, email address, phone number, billing/delivery address.

  • Health and wellness information: Lifestyle habits, medical history, health goals, allergies (only with your consent and where relevant to service delivery).

  • Payment details: Transaction information (Note: We do not store full card/payment details).

  • Communications: Emails, messages, or correspondence sent to us.

  • Website usage data: IP address, browser type, cookies, and interactions with our site.

3. How We Collect Your Information

We collect data in the following ways:

  • When you complete a booking or purchase form

  • When you sign up for a consultation, test, or wellness package

  • When you fill in a PAR-Q or Letter of Consent

  • Through email or direct communication

  • Through cookies and analytics on our website

4. Why We Collect Your Information

We collect your personal data to:

  • Provide you with our products and services

  • Tailor our services based on your wellness needs

  • Fulfil and deliver product orders

  • Manage and confirm appointments or training sessions

  • Respond to enquiries or customer service requests

  • Send you relevant updates, offers, and follow-ups (with your consent)

  • Comply with legal and regulatory obligations

5. Legal Basis for Processing

Under the UK GDPR, we process your data under one or more of the following lawful bases:

  • Consent: You have given clear permission for us to process your data.

  • Contract: The processing is necessary for a contract (e.g., service or product purchase).

  • Legal obligation: We are required to process data to comply with the law.

  • Legitimate interests: For running and improving our business, provided your rights do not override those interests.

6. How We Store and Protect Your Data

  • All client data is stored securely using encrypted digital systems.

  • Access is restricted to authorised personnel only.

  • Health-related information is treated as sensitive and handled with extra confidentiality.

  • We retain your data only as long as necessary to fulfil the purposes outlined or as required by law (e.g., for tax purposes).

7. Sharing Your Data

We do not sell or rent your data to third parties.

We may share data:

  • With service providers (e.g. payment processors, email platforms) under strict confidentiality agreements.

  • With medical professionals (only with your consent) if medical clearance is necessary.

  • Where required by law or regulatory obligations.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct any inaccurate or incomplete data

  • Request deletion of your data (where no longer required)

  • Object to or restrict processing in certain situations

  • Withdraw consent at any time (where processing is based on consent)

  • Request data portability (in applicable circumstances)

To exercise any of these rights, contact us at: jaroy@naiquan.co

9. Cookies and Website Tracking

We use cookies to improve your user experience and understand how visitors use our website. You can adjust cookie preferences in your browser settings.

10. Third-Party Links

Our website or materials may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Naiquan Wellness
Email: jaroy@naiquan.co
Address: Lytchett House, 13 Freeland Park Wareham Road, Lytchett Matravers, Poole, England, BH16 6FA
Phone: 07511280024

12. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website, with the effective date clearly marked.